Please click on the titles below to expand each F.A.Q.
- Facebook will show the latest reviews
- Google will show latest reviews.
- Yelp uses its own ordering, so it is not predictable, up to 3 reviews.
We have seen a lot of interest in users asking to modify or select some of the reviews being displayed. In some cases a negative review or selecting specific reviews to be feature might be preferable.
However, at the moment, our app objective is to display unbiased and sincere reviews and ratings listings without modifying the displaying ordering or hiding/featuring or specific reviews. The main reason behind is given by the terms and conditions of usage of the third party reviews sources.
We are always considering changing this based on the review of terms and conditions from Yelp, Google and Facebook. Currently there is no planned date for a change in the above displaying logic.
We acquire access to your Facebook data when you authorise MyReviews access on the installation/on boarding process. We use the Facebook recommended approach but sometimes Facebook invalidates this access if:
- You change your Facebook password.
- Facebook blocks our access based on some internal undisclosed logic.
In the event this access is invalidated we send you an email straight away and we notify you of the temporary problem. You should not worry about your reviews as we save a temporary copy of them and so your reviews will still be showing.
However we ask you in the email to go back to your editor and reset your Facebook configuration so MyReviews can get a new access authorisation for your reviews.
We know this is not ideal but Facebook does not plan to change this and make it more stable.
A good aspect of this is improved security against your Facebook data.
Even if a business exists on Yelp, it needs to have at least a review before it will be returned in the results search.
If you have reviews in your Yelp page and still cannot find it on MyReviews please contact us to help trobleshooting
Due to a recent, since the 13th October at 12:05, bug introduced by Facebook developers the top Facebook logo with the overall and total ratings is not visible.
Also the editor will show you the error
ERROR! Your reviews from Facebook returned an error, empty overall rating or no rating. We suggest you check on the original site to fix the problem! If you think this is shown in error please contact us and we will be happy to help.
Please notice the error will be shown until Facebook fixes their bug. The list of reviews will still be visible from Facebook so at the moment the main problem is that the Facebook top logo is not available, as well as the overall and total amount of reviews.
If you would like to know when this gets fixed promptly please like our page or follow our update on MyReviews Page - Facebook count bug notice
This bug is now fixed. If you are still having problems with your Facebook reviews please contact us
Although you might have a business registered, it still needs reviews before our applications can display them. If you have reviews on Google or Yelp please contact us to help you with troubleshooting.
Not Found what you need?
Contact us and we will be happy to help!