F.A.Q.

Please click on the titles below to expand each F.A.Q.

The total of my Google reviews is incorrect

Google does not provide a total amount of reviews as part of the information about your Google Place. So how do we deal with providing you with the right information?

We make an effort to take this information from external sources but this process sometimes is error prone. Once we collect your reviews total number we try to store it and we only update it again if we are sure the new information is correct. In the unfortunate case your reviews total is not up to date or very different please notice that our system will try again to fetch it again in 1 hour.

This is the best MyReviews can do given that Google has incorrect/missing information on its side.

If you want to see further information about this here is a feature request for the total amount of reviews to be added in the Google Places information. As you can see this is an issue on Google that has been ongoing since Jul 17, 2011 so we do not expect this to be fixed any time soon despite Google having assigned an engineer to fix the problem in Jul 31, 2012 .

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I have new reviews but they are not appearing on MyReviews yet. Do I need to update it?

Although the reviews do not update straight away they are pulled in regularly.

You do not need to check the setup as it is all done automatically.

We implement a caching layer that lasts between 1 to 7 days depending on the source of reviews.

This allows the app to serve the reviews faster for all users of your website and not break T&Cs with Google, Facebook, Yelp.

If we did not have this in place your website performance would be affected as well as your user experience.

Also notice that the reviews you are seeing might be given by ordering and priority setting forced by the external sites, for instance:

Facebook will show the latest reviews
Google will show most helpful first, up to 5 reviews.
Yelp uses its own ordering, so it is not predictable, up to 3 reviews.

If you still see outdated reviews after 7 days please contact us with your site and pages details.

How to find my Google Place?

We have made it easier to find your Google Place, so here are the different options on how to set it up on MyReviews.

Search by name: Just search by business name and location/city i.e. MyReviews, London . This will work if you place is not setup SAB and is verified. See our other FAQ about verification
Use Page Address : Use the Google Map url/address of your business. These pages start with an address of https://www.google.com/maps/place . You can then type this address in the search box and your place will be found. Here is an example of our Google Place page
If the above still fails please find your Place ID as described here

Still unable to find your place? contact us anytime.

Can i select and modify the reviews being displayed on MyReviews?

We have seen a lot of interest in users asking to modify or select some of the reviews being displayed. In some cases a negative review or selecting specific reviews to be feature might be preferable.

However, at the moment, our app objective is to display unbiased and sincere reviews and ratings listings without modifying the displaying ordering or hiding/featuring or specific reviews. The main reason behind is given by the terms and conditions of usage of the third party reviews sources.

We are always considering changing this based on the review of terms and conditions from Yelp, Google and Facebook. Currently there is no planned date for a change in the above displaying logic.

If you would like to be kept updated about our new features please follow/like us on Facebook. Also if you would like to know more about how reviews are displayed see this FAQ.

Facebook Access Disabled

We acquire access to your Facebook data when you authorise MyReviews access on the installation/on boarding process. We use the Facebook recommended approach but sometimes Facebook invalidates this access if:

You change your Facebook password.
Facebook blocks our access based on some internal undisclosed logic.

In the event this access is invalidated we send you an email straight away and we notify you of the temporary problem. You should not worry about your reviews as we save a temporary copy of them and so your reviews will still be showing.

However we ask you in the email to go back to your editor and reset your Facebook configuration so MyReviews can get a new access authorisation for your reviews.

Email notification if Facebook Access is Disabled on MyReviews

We know this is not ideal but Facebook does not plan to change this and make it more stable.

A good aspect of this is improved security against your Facebook data.

Why I cannot find my business on the MyReviews Google business search?

I have registered/verified my Google Business but it is still not being returned in the MyReviews search.

Verify you Google Place

Google constraints exposing some of their business listing information if the business is not "verified". Google does a fairly strict check, i.e. by post, to verify the business address. Please make sure your business is verified or our application will not be able to see your business in the results. To verify your business please check these instructions .

Service Area Business is not found (SAB)

If your business is set up as a Service Area Business (SAB), you will not find it by name but you can find your Google Place ID and use it within MyReviews search on Wix.

Configure your Google setting by using the Place ID

You can follow the instructions on this page to find your business Place ID. Steps required:

Find the Place ID of your Google page
Instead of searching using the name of your business on the settings page please try using the Google Place ID
Google Place ID setup in MyReviews

Find the place ID from Google

If the page is not found using the method above please find the Place ID using the instructions below or as a last resort you can ask Google Support. Steps:

Go to https://business.google.com/manage/
Click on your business, where it says 'Manage' scroll down and click on a location from list of available locations
Get the Page - Click the link to View on Google Maps.Copy the link in the browser and send it to us
Get the Search -Click the link to View on Google Search. Copy the link in the browser and send it to us

Sometimes it is very difficult to find a business unless the information above is provided and it is correct.

You can always contact us for support if you are still unable to find your business using the method above.

I am searching for my Yelp business but I cannot find it in the MyReviews search results

Adding Facebook shows empty or error when adding the page to MyReviews

Due to a recent, since the 13th October at 12:05, bug introduced by Facebook developers the top Facebook logo with the overall and total ratings is not visible.
Also the editor will show you the error

ERROR! Your reviews from Facebook returned an error, empty overall rating or no rating. We suggest you check on the original site to fix the problem! If you think this is shown in error please contact us and we will be happy to help.

Please notice the error will be shown until Facebook fixes their bug. The list of reviews will still be visible from Facebook so at the moment the main problem is that the Facebook top logo is not available, as well as the overall and total amount of reviews.

If you would like to know when this gets fixed promptly please like our page or follow our update on MyReviews Page - Facebook count bug notice

Update

This bug is now fixed. If you are still having problems with your Facebook reviews please contact us

Empty or null error in config editor on Wix

How can I cancel my Wix app subscription?

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