F.A.Q.

Please click on the titles below to expand each F.A.Q.

I have new reviews but they are not appearing on MyReviews yet. Do I need to update it?

Although the reviews do not update straight away they are pulled in regularly.

You do not need to check the setup as it is all done automatically.

We implement a caching layer that lasts approximately 24 hours.

This allows the app to serve the reviews faster for all users of your website and not break T&Cs with Google, Facebook, Yelp.

If we did not have this in place your website performance would be affected as well as your user experience.

Also notice that the reviews you are seeing might be given by ordering and priority setting forced by the external sites, for instance:

Facebook will show the latest reviews
Google will show latest reviews.
Yelp uses its own ordering, so it is not predictable, up to 3 reviews.

If you still see outdated reviews after 48 hours please check your Google, Facebook access on the app or contact us with your site and pages details.

Can i select and modify the reviews being displayed on MyReviews?

We have seen a lot of interest in users asking to modify or select some of the reviews being displayed. In some cases a negative review or selecting specific reviews to be feature might be preferable.

However, at the moment, our app objective is to display unbiased and sincere reviews and ratings listings without modifying the displaying ordering or hiding/featuring or specific reviews. The main reason behind is given by the terms and conditions of usage of the third party reviews sources.

We are always considering changing this based on the review of terms and conditions from Yelp, Google and Facebook. Currently there is no planned date for a change in the above displaying logic.

If you would like to be kept updated about our new features please follow/like us on Facebook. Also if you would like to know more about how reviews are displayed see this FAQ.

Facebook Access Disabled

We acquire access to your Facebook data when you authorise MyReviews access on the installation/on boarding process. We use the Facebook recommended approach but sometimes Facebook invalidates this access if:

You change your Facebook password.
Facebook blocks our access based on some internal undisclosed logic.

In the event this access is invalidated we send you an email straight away and we notify you of the temporary problem. You should not worry about your reviews as we save a temporary copy of them and so your reviews will still be showing.

However we ask you in the email to go back to your editor and reset your Facebook configuration so MyReviews can get a new access authorisation for your reviews.

Email notification if Facebook Access is Disabled on MyReviews

We know this is not ideal but Facebook does not plan to change this and make it more stable.

A good aspect of this is improved security against your Facebook data.

I am searching for my Yelp business but I cannot find it in the MyReviews search results

Adding Facebook shows empty or error when adding the page to MyReviews

Due to a recent, since the 13th October at 12:05, bug introduced by Facebook developers the top Facebook logo with the overall and total ratings is not visible.
Also the editor will show you the error

ERROR! Your reviews from Facebook returned an error, empty overall rating or no rating. We suggest you check on the original site to fix the problem! If you think this is shown in error please contact us and we will be happy to help.

Please notice the error will be shown until Facebook fixes their bug. The list of reviews will still be visible from Facebook so at the moment the main problem is that the Facebook top logo is not available, as well as the overall and total amount of reviews.

If you would like to know when this gets fixed promptly please like our page or follow our update on MyReviews Page - Facebook count bug notice

Update

This bug is now fixed. If you are still having problems with your Facebook reviews please contact us

Empty or null error in config editor on Wix

How can I cancel my Wix app subscription?

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