Although you might have a business registered, it still needs reviews before our applications can display them. If you have reviews on Google or Yelp please contact us to help you with troubleshooting.
If you are not happy with our application please consider contacting us to help you with information and troubleshooting. However if you are sure you would a a refund please access your Wix panel as all billing aspects for our Wix application are handled directly by Wix.
Verify you Google Place
Google constraints exposing some of their business listing information if the business is not "verified". Google does a fairly strict check, i.e. by post, to verify the business address. Please make sure your business is verified or our application will not be able to see your business in the results. To verify your business please check these instructions .
Service Area Business is not found
It will not be possible to find and integrate your business, if your business is set up as a Service Area Business (SAB), with MyReviews on Wix. If you are unsure please visit your business page and follow these instructions to change the SAB configuration.
Check your address
You also must ensure your address on your business is complete and not approximate. For instance MyReviews address is 122 Kenton lane, HA3 8UF, Harrow, United Kingdom. Please ensure you do not miss any part of your address, door number, street or road from you listing as it will stop it from working with MyReviews.
Even if a business exists on Yelp, it needs to have at least a review before it will be returned in the results search.
If you have reviews in your Yelp page and still cannot find it on MyReviews please contact us to help trobleshooting
NOTICE : This bug now is fixed and you should see the correct amount of reviews for your Google place. Please contact us if you are still experiencing problems about this
If you are seeing an incorrect number of reviews please notice that this is due to a bug/lack from Google. We are working on a workaround but this is not been implemented yet.
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We acquire access to your Facebook data when you authorise MyReviews access on the installation/on boarding process. We use the Facebook recommended approach but sometimes Facebook invalidates this access if:
- You change your Facebook password.
- Facebook blocks our access based on some internal undisclosed logic.
In the event this access is invalidated we send you an email straight away and we notify you of the temporary problem. You should not worry about your reviews as we save a temporary copy of them and so your reviews will still be showing.
However we ask you in the email to go back to your editor and reset your Facebook configuration so MyReviews can get a new access authorisation for your reviews.
We know this is not ideal but Facebook does not plan to change this and make it more stable.
A good aspect of this is improved security against your Facebook data.
Due to a recent, since the 13th October at 12:05, bug introduced by Facebook developers the top Facebook logo with the overall and total ratings is not visible.
Also the editor will show you the error
ERROR! Your reviews from Facebook returned an error, empty overall rating or no rating. We suggest you check on the original site to fix the problem! If you think this is shown in error please contact us and we will be happy to help.
Please notice the error will be shown until Facebook fixes their bug. The list of reviews will still be visible from Facebook so at the moment the main problem is that the Facebook top logo is not available, as well as the overall and total amount of reviews.
If you would like to know when this gets fixed promptly please like our page or follow our update on MyReviews Page - Facebook count bug notice
This bug is now fixed. If you are still having problems with your Facebook reviews please contact us